Mobile Companies Told They Need To Up Their Game And Provide Better Services For Customers

 Strangely the general public seem to be opposed to nationalization in many case but would be happy for certain things to be state owned. This leads on to the question as to what would work when it comes to mobile phones and their networks and opinion polls show that this would be a vote winner.

The way the system works today means that it is difficult to know if you are getting a good deal as there are so many brands, all with their different tariffs. The main reason is that there are the needs of the shareholder to think about and there is the opinion that profit has to be put before anything else.

Ask anyone who has a mobile phone and they will be able to tell you of times when there was no service at all and countless occasions when they were walking up and down waving the phone around trying to get a signal albeit a faint one. Not all calls will be necessary but when there are some areas that are so bad that the Prime Minister David Cameron has to come back from his holidays there is something to be said for following any avenue that will give the customer what they are paying for.

Ofcom reports show that one in three users suffer coverage problems and are not happy with their reception. A recent story broken by the Financial Times told how the government where thinking about forcing the companies to allow any user to use any network system and not surprisingly the companies objected.

Ofcom has agreed to back the government on the infrastructure scheme and so far the estimated cost is £150m and as they are funding it the companies have nothing to lose by complying. As the latest data is showing that most large companies are failing to provide full coverage the plans will be welcomed by their users.

By far the worst has been Vodaphone although hardly surprisingly, they are arguing that the figures are not right. O2 and EE are less likely to object as they are showing to be the best of the providers although the 2013 figures – the latest that there are – show that all are within a few % of each other when it comes to G3.

The next phase in the programme will come when the 4G figures come out as while 02 are hitting 98% there are concerns that the others are not going to match them. This is an area where users are going to be following the figures closely before deciding what network to go to next.